Job Title: Sr. Level Help Desk Support Services Specialist - SecDef
Posted by: ASD on Apr 17, 2018
Location:
Pentagon , VAJob Description:
Provide client end-user IT support to the Immediate Office of the Secretary of Defense for a high availability, workstation-based, computer network. This includes a variety of IT and communications capabilities and a complementary mobility solution, which are fully compliant with Department of Defense (DoD) standards-based architectures. Work and lead a team of service desk analysts providing support to the Office of the Secretary of Defense. Respond to phone, email, trouble ticket, and walk-up requests. Support Windows 10, mobile, and other technologies. Fast-paced environment serving high-level executives and VIPs requires exceptional communication and customer relations abilities.
Required Qualifications:
Five + years' experience working in Microsoft Windows domain environment Certification in Microsoft Operating Systems or Engineering (e.g., MCSE) preferred Experience in Enterprise IT environment including a minimum of three years' experience in deploying software in a Windows environment Demonstrated experience with troubleshooting and resolving technical issues with operating systems and group policies Experience deploying solutions for enterprise wide rollouts and upgrades Experience diagnosing security patching issue Experience providing coaching, technical guidance and training to team members Experience with Microsoft SCCM is desirable Security+
Preferred Skills & Certifications:
EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities
Pay Rate:
HR. Website URL:
Sign Up to Apply to this position
(if you already have a CGO account, just press the button below)
About Advanced Systems Development, Inc. (ASD)
At Advanced Systems Development, Inc. (ASD) we offer world class IT support to our nation’s Federal and Defense agencies. We leverage our staff of highly qualified technology professionals, our nearly four decades of experience, and industry leading process & technological innovations to reduce cost, minimize risk, and deliver exceptional service. We’re ASD and we’re Mission First Service Always. At ASD, we strive to hire the best people for the job requirement and provide the tools and training to accomplish the outstanding performance needed to support our customers’ mission. ASD’s stability is illustrated by our repeat customers and renewed contracts at the highest levels of government agencies. We pride ourselves on our high retention rate that is attributable to our career development, IT training programs, certificate recognition program, and superior benefits. We believe that we have combined large business savvy with the expedience of small business decision making. We’re a firm where we know our employees by name. No matter how large we grow, we will continue the philosophies that brought us to where we are today.