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Posted by: ASD on Apr 17, 2018


Location:

Hampton Roads , VA

Job Description:

Essential Duties & Responsibilities:
JOB SUMMARY :Installs , modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Duties and responsibilities which occupy a major portion of time and importance in the job. Incumbent may perform one or more of the following duties.)a. Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows 2000, MS Office, MS Exchange 5.5, etc.b. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.c. Handles problem recognition, research, isolation, resolution, and trouble ticket follow-up for routine user problems, referring more complex trouble tickets to supervisor or more senior-level Help Desk Analysts.d. Logs and tracks call using problem management database, and maintains history records and related problem documentation.e. Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.f. Trains users on software and hardware on-site.g. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

SUPERVISION/FINANCIAL RESPONSIBILITIES:a. Supervisory Responsibility - None b. Supervision Received - Reports directly to Lead Help Desk Analyst or Help Desk Manager; may receive assignments from senior-level Help Desk Analysts. Works under general supervision; following established procedures or previously issued instructions, reporting to supervisor for assistance or new instructions. Work is reviewed for results.c. Financial Responsibility - None

Required Qualifications:
Required Skills:- Education/Experience - B.S. in related field or three years of experience in the specialized field of help desk support. Also requires demonstrated experience of various COTS software/hardware, and network products; Windows 2000, MS Office 2000, etc.

8570 IAT Level 2 compliant - Must have Security+CE and any OS CERTIFICATION required
Level of Security Clearance - Secret / Top Secret [minimum]

Relevant and equivalent experience may be substituted for degree requirement.- Skills/Certifications/Training - MS/MCP, HD/HAD, A+, Network+, MCP or similar certifications preferred. Good oral and written communication skills. Ability to react to customer issues and formulate resolutions quickly.-

Preferred Skills & Certifications:
WORKING RELATIONSHIPS/WORKING ENVIRONMENT :a . Internal Interaction -b. External Interaction -c. Physical Demands - May be exposed to periods of dexterous physical activity including sitting, standing, walking, and lifting objects up to 100 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.d. Working Conditions - May be exposed to periods of variant ambient conditions at company and client facilities, worksites, and operating company equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities

Pay Rate:

Unspecified

HR. Website URL:

https://www.vscyberhosting.com/asd/Careers.aspx

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About Advanced Systems Development, Inc. (ASD)

At Advanced Systems Development, Inc. (ASD) we offer world class IT support to our nation’s Federal and Defense agencies. We leverage our staff of highly qualified technology professionals, our nearly four decades of experience, and industry leading process & technological innovations to reduce cost, minimize risk, and deliver exceptional service. We’re ASD and we’re Mission First Service Always. At ASD, we strive to hire the best people for the job requirement and provide the tools and training to accomplish the outstanding performance needed to support our customers’ mission. ASD’s stability is illustrated by our repeat customers and renewed contracts at the highest levels of government agencies. We pride ourselves on our high retention rate that is attributable to our career development, IT training programs, certificate recognition program, and superior benefits. We believe that we have combined large business savvy with the expedience of small business decision making. We’re a firm where we know our employees by name. No matter how large we grow, we will continue the philosophies that brought us to where we are today.

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