Job Title: System Operator

Strategic Resources, Inc. ( SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full service provider with more than 29 years experience in the Federal, military, and commercial marketplaces is seeking an experienced Systems Operator. This opportunity is located at the Walter Reed National Military Medical Center in Bethesda, MD.

Overview:
Under supervision of the Site Lead, the System Operator reviews computer systems and provides end user support within the Military Treatment Facility.

Tasks & Responsibilities:
• Performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
• Answers basic technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.
• Uses established detailed guidelines and assists higher level technicians with on-site installations.
• Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.
• Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
• Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
• Attends training sessions as required ( DoD, Service, MTF, and/or Corporate).
• Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.

Minimum Required Skills, Education, Experience & Abilities:
• High School Diploma is required
• One to three ( 1-3) years of experience providing IT support
• Must be able to obtain CompTIA A+ within 6 months of hire
• Good organizational skills
• Effective oral and written communication skills
• Working understanding of how computers connect to networks and servers
• Knowledge of basic computer concepts and the Internet
• Knowledge of Windows Operating System, Microsoft Office suite, and the ability to perform basic tasks with these applications
• Experience working in military healthcare environment ( preferred)
• Working knowledge of basic hardware such as printers and scanners, media storage

Security Clearance Requirements:Must obtain favorable results from an OPM National Background Investigation. Successful candidate will have completed a government security investigation and must meet eligibility requirements.

FLSA Non-Exempt

Status Type Regular

Work Condition Office Environment

Physical Demands Bending, Lifting, Pulling, Pushing, Reaching, Standing, Typing

Lifting Weight 20 lbs

Lifting Frequency Not Often

Pulling Weight 20 lbs

Pulling Frequency Not Often

Security Requirement ADP 2

Installation Walter Reed