Job Title: Incident Response Analyst

Position: Incident Response Analyst (DHS)
Internal Position: Analyst
Ironclad Req. #100325
Position #130337
Ironclad Technology Services LLC, a Service Disabled Veteran Owned Small Business has an opening for an Incident Response Analyst to join our growing company in multiple locations in the Northern Virginia area (specific cities include Fairfax, McClean and Ballston). Due to the nature of the work, only U.S. Citizens will be considered for this position.

SPECIFIC DUTIES AND RESPONSIBILITIES:
• Provide effective front-line support leveraging service desk ticketing system, telephone, and email communications.
• Support the service desk shift lead in operational activities.
• Interact with government Program Manager for the service desk regarding operational issues.
• Ensure timely and effective response to internal and external mission partners.
• Follow the appropriate incident escalation and reporting procedures.
• Seek to improve the quality, productivity, and culture of the service desk environment.
• Conduct effective shift transition actions and procedures.
• Duties may also include but are not limited to identifying, logging, categorizing, performing initial triage, routing, and resolving incidents and requests; manage the lifecycle of incident and request tickets in accordance with interface agreements, performing customer relationship management activities with mission partners, internal coordination and follow up for distributed actions, and compliance with defined processes, procedures, work instructions, and program requirements.
DESIRED EXPERIENCE/COMPETENCY IN (Some Not All):
• Network Arch protocols and standards (TCP/IP, IPSEC, ATM, SNMP)
• Software programming (C. java, PERL, XML)
• System Engineering
• X86 Assembly
• Sharepoint MOSS
• Function calling conventions
• IDA Pro
• IDA Pro Plugins
• Executable packing, malware analysis
• Anti-virus and intrusion detection
• Signaturing
• Binary file formats, runtime debugging
• Windows and/or Linux environment
• FISA Guidance
• NIST SP 800-16, Revision 1
• ODNI Cyber Subdirectory Competencies
• CNSS Policies, Directives and Reports
• C/C++
• Additional key competencies identified for this role (Senior Management)
• Leadership and People management
• Written and oral communication

QUALIFICATIONS/REQUIREMENTS:
• Suggested areas of study: Computer Science, Information Technology, Information Assurance/Security, Engineering, Software Engineering, Mathematics or Business Management
• 3+ years of experience involving work directly related to listed skill areas o If the above is not met, the following will be considered:

• Degrees from a designated CAEIAE and/or 3+ years directly related experience involving work related to Information Technology, Cyber Security, Security Control Evaluation and implementation of IT programs involving security, incident or risk management
• Demonstration of experience in leading Information Security IA/Compliance groups
• Possession and demonstrated application of the following certifications: o Core: MCSE, CCNA, CCNP, ISC, CAP o Related: CISSP, CISM, ISC, ISSMP, CompTIA, SANs GIAC, PMP
• US Citizen.
• Top Secret clearance required.
Ironclad Technology Services is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA) offering a comprehensive compensation package including: Health and Dental Insurance, Vision and Life Insurance, Short- Term & Long-Term Disability, 401 (K), Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more. Ironclad Technology Services is a Virginia based Information Technology and Business Consulting services company focused on supporting public and private sector customers as they tackle their most daunting information technology and business challenges. We focus on solving real world business problems through innovative thinking, a talented staff, and hard work.