Job Title: Help Desk Specialist/Fiber Installer
Posted by: Ironclad Technology Services on Feb 13, 2018
Location:
Guantanamo Bay , 0Job Description:
Internal Position: Help Desk Specialist
Ironclad Req. # 100420
Position # 130434
Ironclad Technology Services LLC, a Service Disabled Veteran Owned Small Business has an opening for a Help Desk Specialist/Fiber Installer to join our growing company in Guantanamo Bay, Cuba. Due to the nature of the work, only U.S. Citizens will be considered for this position. This position is currently a 3 month temporary need with high potential to become extended.
SPECIFIC DUTIES AND RESPONSIBILITIES:
• Create and monitor service desk tickets; provide support to desktop technicians
• Perform first call resolutions for common issues, customer training, and advanced (equivalent Tier II support) troubleshooting and support
• Provide O&M support for LAN networks to include the monitoring, troubleshooting, maintenance of as-built documentation and diagrams for the expanded network. This will include inside plant LAN wiring & fiber termination throughout facilities in GTMO
• Escalate directly to Tier III (which is normally Desktop Engineering) as well as any other JSP support group
• Troubleshooting printer, scan-to-email, and multi-function printer devices.
• Basic networking troubleshooting from the PC to the wall plate to include
troubleshooting firewall/HBSS issues with appropriate security/network teams.
• Assist with data spill cleanup operations (computer replacements, BCWipes, cleanup tracking with security team, etc.)
• Analyze software and business applications; troubleshoot issues
• Manage and maintain Security Groups, Distribution Lists and Mailboxes
• Submit appropriate tickets for new user account creation, distro/mailbox creation to the appropriate Accounts Management Teams
• Provides troubleshooting for printers, emails and multi-functioning printer devices
QUALIFICATIONS/REQUIREMENTS:
• Bachelor's degree or equivalent experience
• Minimum 5 years of IT/Telecommunications experience. In lieu of degree, additional 4 year of experience may be substituted.
• CompTIA Security + Certification required in accordance with DoD 8570
• MCITP and Fiber Installer Certified
• Security Clearance Required: Top Secret/SCI
Ironclad Technology Services is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA) offering a comprehensive compensation package including: Health and Dental
Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401 (K), Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more. Ironclad Technology Services is a Virginia based Information Technology and Business Consulting services company focused on supporting public and private sector customers as they tackle their most daunting information technology and business challenges. We focus on solving real world business problems through innovative thinking, a talented staff, and hard work.
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About Ironclad Technology Services
Ironclad Technology Services LLC is a Service-Disabled Veteran-Owned Small Business founded in 2008. We provide comprehensive, timely and relevant IT and Business Consulting support to our customers as both a prime contractor and as a key partner. At the core of our service offerings we provide strategy and technology management services, giving our customers valuable insights and thought leadership on the best application of information technology to drive business objectives. We focus on solving real world business challenges through innovative thinking, a talented staff and hard work. Our “get it done with integrity” work ethic means never having to second-guess if the job will get done right. We pride ourselves on tackling some of the most difficult challenges our customer’s face – ensuring an appropriate match between the needs of the business and the financial, schedule, and security needs of the customer.