Job Title: Desktop Support Analyst for Medical Practice

Virginia Heart, Northern Virginia's premier cardiovascular practice, has an opening for a Desktop Support Analyst to join our IT team. This individual will support our communication and collaboration platforms as well as the deployment, security, and functionality of our internal Windows servers and workstations, scanners, printers and other workgroup devices and software. This position will provide desktop support services for 300+ employees in 9 offices throughout Northern Virginia.

Responsibilities include:

•Provides phone, email and computer support for ends users in all locations
•Provides support for basic IT issues such as password resets, voicemail resets, desktop/laptop support, software installations, Microsoft applications, business specific applications (Electronic Medical Record, etc.) and hardware repair
•Provisions new hardware for new and existing users and reimages computers
•Resolves technology problems, monitors user activity and maintains documentation
•Works with corporate vendors to research and obtain required software and hardware
•Coordinates the rollout of new software to the internal hardware environment
•Works independently and as part of a team to maintain a healthy IT infrastructure within the company

This is a full time position with core hours of Monday through Friday based in our corporate office in Falls Church, VA. Candidates must be flexible to travel to other Northern Virginia offices and work outside of normal business hours as needed.

Required Skills:
•Ability to utilize current skills, knowledge base and available tools to resolve typical IT related issues in a corporate Microsoft environment
•Working knowledge of computer and/or network security systems, procedures and applications and the ability to learn and support new systems and applications
•Ability to install, configure and/or maintain personal computers, networks, and related hardware or software
•Ability to identify and resolve computer system malfunctions and operational problems
•Excellent customer service, communication skills and attention to detail
•Strong analytical and problem-solving skills and the ability to embrace and adapt to changing situations, environments and tasks
•Ability to exercise sound judgment and to effectively coordinate multiple, concurrent tasks
•Ability to engage with end-users, in a professional and courteous manner, to resolve any and all IT-related issues that might arise
•High school diploma or equivalent

Preferred Skills:

•1+ year of experience working in a corporate IT environment
•Ability to solve complex technical problems
•IAT Certification (e.g. A+, Security+, Network+)
•Experience supporting or using the following applications or operating systems
•Microsoft Office 2010/2013 (Outlook, Word, Excel)
•Windows 7/10 and Active Directory
•Exchange Management
•Imaging Systems (Dell Kace, WDS/MDT)
•Ticketing System (KACE)
•Remote Connectivity Tools (LogMeIn, VNC)
•Electronic Health Records software

This is a fulltime position offering competitive compensation and a comprehensive benefits package.

We are an equal opportunity employer.