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Job Title: Client/Server Operator
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Posted by: Fulcrum IT Services Company on Nov 18, 2009
Description:DUTIES AND RESPONSIBILITIES: Under close supervision, monitors systems in a client/server environment in accordance with established policies, procedures, and guidelines. Periodically perform systems’ checks and forwards discrepancies/problems in multiple operating systems and application disciplines, including Windows and UNIX. Assists in determining equipment settings, operating instructions, and the maintenance of operating records. Interacts with system users to identify and resolve moderately complex problems through coordination with applicable administrators and teams. Opens, tracks, and resolves trouble tickets using Remedy Action System. Individuals must exhibit strong interpersonal, organization, and communication skills. Proficient verbal and written communication skills are also needed. This position demands a willingness and ability to devote time to a range of issues. A positive highly motivated attitude is a must. Must have some background in customer service and enjoy this part of the job. Requires consistent attention to detail while documenting system problems/issues and passing down clear, complete, and understandable pass down from shift to shift. This position requires fluent technical skills with an ability to perform moderate to complex tasks in a critical production environment. MINIMUM REQUIRED QUALIFICATIONS: Current Secret Clearance Must have demonstrated ability to learn and apply limited system administrator skills in a Windows 2000, Windows 2003 and/or UNIX environment. Requires bachelor's degree (in Computer Science or related field) or equivalent, and one to two years of related help desk experience. A+, or Network + required. Must be able to support rotating shift work schedules - 24x7x365. Candidate must be able to work a flexible schedule and able to work 12-hour rotating shifts (with commensurate time off). Occasional on call status required. DESIRED QUALIFICATIONS: MCP or MCSA 2003 Fulcrum IT is an Equal Opportunity / Affirmative Action Employer. M/F/D/V |
