Job Title: Operations Manager
Posted by: Chewy.com on Jan 13, 2020
Location:
Wilkes-Barre , PAJob Description:
Our Opportunity:
Chewy is currently recruiting for an Operations Manager for our new fulfillment center in Wilkes Barre, PA. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.
What you'll do:
Manage inbound/outbound activities for the FC, including: receiving, picking, packing, and shipping, across two shiftsBe a leader in providing a healthy and safe work environment for associates working on the outbound teamDirect warehouse supervisory personnel to achieve prescribed objectives, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defectsEnsure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order lineLead and supervise a team of Operation Supervisors and Operations LeadsDrive strategic planning and forecastingLeverage the Operations Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional areaMentor, train and develop Operation Managers for career progression and learningAbility to develop and share best practices across the shifts and networkCreate a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experienceDrive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouseUtilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectivenessWhat You'll Need:
5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experienceAt least 4 years of management experience in Receiving, Inventory Control, and/or Order FulfillmentAt least 4 years of proven experience of effectively managing large groups of hourly employeesExperience with building or improving inventory management, order management, and warehouse management systems and processesExcitement for working in a start-up environment with high level of ambiguity and changeStrong project management and continuous improvement skillsMetrics driven mindsetCustomer service obsession, with willingness to do whatever it takes to satisfy customer needsEffective communicator and leader for employees, direct reports, cross-functional teams and executive leadershipProven ability to quickly adapt and drive the right results using dataHighest levels of integrity and ethicsMust flexible to work weekends Position may require travelBonus:
E-Commerce experienceCertification and/or experience in Lean Six Sigma and/or Green Belt certificationIf you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.
To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.
Chewy is currently recruiting for an Operations Manager for our new fulfillment center in Wilkes Barre, PA. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.
What you'll do:
Manage inbound/outbound activities for the FC, including: receiving, picking, packing, and shipping, across two shiftsBe a leader in providing a healthy and safe work environment for associates working on the outbound teamDirect warehouse supervisory personnel to achieve prescribed objectives, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defectsEnsure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order lineLead and supervise a team of Operation Supervisors and Operations LeadsDrive strategic planning and forecastingLeverage the Operations Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional areaMentor, train and develop Operation Managers for career progression and learningAbility to develop and share best practices across the shifts and networkCreate a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experienceDrive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouseUtilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectivenessWhat You'll Need:
5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experienceAt least 4 years of management experience in Receiving, Inventory Control, and/or Order FulfillmentAt least 4 years of proven experience of effectively managing large groups of hourly employeesExperience with building or improving inventory management, order management, and warehouse management systems and processesExcitement for working in a start-up environment with high level of ambiguity and changeStrong project management and continuous improvement skillsMetrics driven mindsetCustomer service obsession, with willingness to do whatever it takes to satisfy customer needsEffective communicator and leader for employees, direct reports, cross-functional teams and executive leadershipProven ability to quickly adapt and drive the right results using dataHighest levels of integrity and ethicsMust flexible to work weekends Position may require travelBonus:
E-Commerce experienceCertification and/or experience in Lean Six Sigma and/or Green Belt certificationIf you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.
To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.
Pay Rate:
Unspecified
HR. Website URL:
https://www.chewy.com/jobs
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About Chewy.com
Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailers of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Chewy's Operations environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We are looking self-motivated people leaders that are comfortable analyzing data to drive decisions and who know how to get results. We have grown from a start-up to a multi-billion company in less than six years. Are you ready for a new challenge?
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